StudioXAG Privacy Policy
This Privacy Policy describes how Studio XAG (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website located at www.studioxag.com (the “Site”).
1. Information We Collect
We may collect the following types of information when you use our Site:
Personal Information: When you complete a form or contact us, we may collect your name, email address, postal address, and other personal details.
Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and other technical data.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide you with the products and services you request.
To communicate with you about your account, purchases, and updates.
To improve our Site and services.
3. Sharing Your Information
We may share your information with:
Service providers and partners who help us provide the Site and services.
Law enforcement or other government authorities, if required by law.
Third parties as necessary to protect our rights, privacy, safety, or property.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of our Site. You can control these through your browser settings.
To opt out of cookies, please send a request to hello@studioxag.com.
5. Hotjar Analytics
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct inaccuracies in your personal information.
Request the deletion of your personal information.
Opt-out of marketing communications.
7. Security
We take reasonable measures to protect your information from unauthorised access and disclosure.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any updates by posting a revised version on our Site.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at hello@studioxag.com or at the following address:
Studio XAG
5 Argall Avenue
London, E10 7QE
United Kingdom
